Cater
Clean
Porter
Maintain
AuditIn It Together
How can we help?
It’s our commitment to providing personalised service that truly sets us apart.
Although our software is a ‘one-stop-shop’, we know one size doesn’t necessarily fit all. Every hospital and healthcare organisation is unique, with local operating procedures and requirements, so we partner with our customers to ensure efficient and successful outcomes for all.
Dedicated account management
Our team ensure personalised attention to your account, to help you optimise performance and answer any queries
Operational and mobilisation support
We make the implementation of Synbiotix easy, with comprehensive assistance for smooth and stress-free adoption.
Complete end-to-end training and support
From first use to mastery, access on-demand training and support to get the most out of the system
Continuous customer-led product development
Your needs drive our innovation, ensuring Synbiotix evolves in tandem with your facility’s requirements
Realise More in 3 easy steps
Improving efficiencies with Synbiotix starts with 3 steps. From creating the business case and helping you navigate internal processes to onboarding and roll-out, our consultative and collaborative approach ensures your success at every stage.
Phase one
Business case and procurement
We guide you through crafting a compelling case and navigating procurement and IT processes efficiently.
Phase two
Scoping and implementation
Together, we map out timelines and execute pilot tests, ensuring seamless integration and adoption from day one.
Phase three
Handover and ongoing support
We facilitate a smooth transition, equipping you with complete training and ongoing assistance for optimal utilisation.
Current customer and need help?
Video tutorials and Scribes are available via your integrated Help Portal, and you can access on-demand training via Teams at any time. To book in-person training, or for any other support support or technical issues, email our team and we’ll respond as soon as possible.
