Cater
Clean
Porter
Maintain
AuditHello, we’re Synbiotix
Our Story
Established in 2003, our founders embarked on a mission to create estates software that was truly comprehensive. Software that hospitals and healthcare businesses could not only rely on but would save time and money and, importantly, increase patient satisfaction.
In a landscape dominated by outdated and disjointed legacy software, Synbiotix emerged as a game-changer. Its intuitive design and fully integrated approach were quickly embraced by hospitals, leading to significant improvements in efficiency and patient services.
Today, Synbiotix is a trusted name in the healthcare industry, widely used across the National Health Service in England, Wales, and Scotland, with solutions covering everything from clinical audits to catering and portering.
Our business is built on a simple promise:
To help our users Realise More.
Our Promise
We believe in the power of possibility. The possibility to push harder and go further. We are more than a technology company; we are enablers of transformation. And Realise More is our promise. It signifies our commitment to unlocking hidden capabilities and empowering teams to accomplish more than they ever thought possible.
Realise More is not just a promise, it’s our guiding light for innovation, too. We are not content with the status quo; we embrace change, explore new horizons, and continually push the boundaries of what’s possible. We adapt, evolve, and stay ahead, ensuring our software is always at the forefront of the healthcare industry.
So, whether our technology helps customers reduce, improve, track, or move, it will always enable them to Realise More.
Our People
Mark Edell
Managing Director
Mark is an experienced catering professional. Within Synbiotix, Mark forms the strategic direction of the company, setting the tone of engagement and company ethos. Mark has a passion for helping people achieve their goals, for both clients and staff members and since becoming Managing Director Mark has been instrumental in the growth of the company.
Jack Evans
Accounts Manager – South West
Jack is responsible for managing and supporting the South-West client portfolio. He provides day-to-day support and leads and manages small to large-scale project implementations for new and existing customers. Jack is the subject matter expert for the expanding Synbiotix leisure and fitness tools, spearheading system development and business growth.
Kenny Burton
Subject Matter Expert – Catering
Kenny has previously worked all over the world as a chef. At Synbiotix, Kenny works as the NCIS lead for Scotland and is responsible for the development and future-proofing of the customer system to make sure it is as cutting-edge as possible.
Matthew Turner
Portering SME and Implementation Manager
Matt has played a critical role in managing projects for both new and existing customers as the company has grown and has supported with a multitude of mobilisations across NHS England and NHS Wales in particular. Matt specialises in the Helpdesk/Portering (X-Porter) system having implemented this across many large NHS contracts such as BARTS Health.
Theo Constantinides
Chief Technology Officer
For over twenty years, Theo has been our chief technology officer and leader of the Synbiotix development team. His tenure at Synbiotix has been marked by the successful deployment of systems that enhance patient experiences, reduce costs, and streamline operations. These contributions reflect a commitment to leveraging modern technologies to facilitate better health and social care outcomes, a mission that continues to drive his work in the industry.
Lucy Sonner
Training Manager
Lucy writes all Synbiotix training plans, produces support materials, and co-ordinates training with our new customers. During implementation she delivers training to the system end users, as well as in-depth training to team leaders to ensure they have the knowledge and confidence to cascade information to their teams. Lucy also provides ongoing training and support to existing customers who want to keep their learning up to date.
Jay Siad
Support Manager
As a Support Manager Jay is involved in managing current customer accounts and processes for new customers including, but not limited to: the quotation process, customers renewals and contracts. Jay is also responsible for purchasing and supporting the UK Sales and Management Team.
Michael Everden
Programme Manager
Michael is responsible for the set up and implementation of new systems across the UK, working with new and existing customers to ensure that the Synbiotix systems are delivering the customers operational needs. Michael is also the Subject Matter Expert for the Synbiotix cleaning systems, managing, and developing the products in line with customer feedback.
See how our product comes to life and can elevate your business
All over the world, businesses use our software to do their best work.
